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Owned and operated by Fitness Body Vault, our team is ready to assist with equipment questions, orders, and more.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy?
If your smith machine, sauna, cold plunge, or treadmill does not meet your expectations, please contact us within the return window outlined on our policy page. We will walk you through every step of the process.
Can I exchange an item for a different model?
We are happy to help arrange exchanges on eligible equipment. Reach out to our team with your order number and the model you are interested in, and we will handle the details.
How do I choose the right smith machine or sauna for my space?
Selecting the right equipment depends on your available space, ceiling height, and intended use. Our team can review your dimensions and recommend the best fit from our lineup.
Do your cold plunges require special installation?
Most of our cold plunges are designed for straightforward setup with standard household connections. Detailed instructions are included, and our support team is available if you need guidance during installation.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Premium Equipment
Each smith machine, sauna, and cold plunge is selected for lasting build quality and performance.
Free Continental Shipping
Most orders ship free within the Continental U.S. with no order minimum required.
