Shipping policy

Updated October 8, 2026

Quote-based product orders

Fitness Body Vault confirms availability, configuration and delivery arrangements before accepting payment. A quote request does not place an order. Displayed prices cover the listed product configuration. Delivery charges, optional equipment, assembly and installation are included only when expressly stated in your written quote. Sauna heaters are separate unless the listing and quote expressly include them.

Delivery costs and timing

Delivery is quoted for your full address, product model and required services. We confirm destination coverage, access restrictions, applicable freight charges and the current production or dispatch estimate with your quote. Delivery is not automatically free. Production and transit estimates vary by supplier, model and destination and are not guaranteed arrival dates.

Celsium delivery

Celsium saunas ship flat-packed from the supplier's Chicago-area warehouse. Standard service is curbside and excludes assembly, installation and moving components inside your property. Liftgate service can be arranged where required and must be included in the freight quote. Dealer or customer-arranged carrier collection is also available by prior arrangement.

Leisurecraft delivery

Leisurecraft delivery and unloading requirements depend on the crate and destination. Residential deliveries are curbside or at the end of the driveway. Large crates may require a customer-arranged forklift or other approved unloading plan. Confirm truck access, appointment arrangements and unloading responsibilities in writing before ordering. A displayed estimated build date describes production, not delivery.

Elvion and Valgard delivery

Current availability and delivery coverage are confirmed for the specific model and destination before ordering. Any included delivery service, additional charges, access requirements and dispatch estimate will be stated in your written quote. Plunge tubs and chillers are separate unless the selected configuration expressly includes both.

Inspection and delivery support

Inspect the packaging and accessible contents when the shipment arrives. Photograph visible damage and note it with the carrier on the delivery paperwork whenever possible. Contact support@fitnessbodyvault.com immediately if damage, missing components or a delivery problem is found, and retain packaging while the issue is assessed. We will coordinate the applicable supplier and carrier claims process. For return and refund procedures, see our Return and Refund Policy.

Before payment

Your written quote will identify the product configuration, delivery service, estimated timing, access and unloading requirements, and applicable order terms. Please disclose delivery restrictions and check the complete delivery address before confirming your order.

Contact

Fitness Body Vault
support@fitnessbodyvault.com